A Healthcare Assistant that doesn't diagnose, and that's exactly the point.
Symptom-checker apps that try to guess your condition are charming until they're wrong. The Health Hub Healthcare Assistant classifies, scores, and summarises, and then steps aside for a real doctor. The result is shorter consultations, fewer unnecessary tests, and patients who arrive already understood.
Every intake follows the same structured path.
The same four modules run whether you start on web, on WhatsApp, or by dialling *280# on a feature phone. State is saved to the cloud after every answer. Drop signal mid-intake and resume from the exact same question.
Module 1 · Chief complaint
Free text or a category menu (Pain, Fever, Breathing, Stomach, Mental health, Injury, Skin, or Other). We capture what's wrong in the patient's own words.
Module 2 · Duration & severity
When did it start? How long has it lasted? Severity on a 1 to 10 scale. Worsening, stable, or improving. Adaptive follow-up symptoms based on the chief complaint.
Module 3 · Medical history
Known chronic conditions, allergies, and current medications. Pre-filled automatically for returning patients, so no re-keying is needed.
Module 4 · Vitals (optional)
Temperature, blood pressure, pulse. Entirely optional. Patients without devices can skip. Vitals feed the urgency score when provided.
The red-flag detector is rule-based, never a language model.
An LLM is brilliant at conversation and terrible at clinical safety guarantees. Our emergency detector is a deterministic, auditable rules engine. Every rule was written by clinicians, every trigger is logged, and every output is reproducible. If a pattern matches, the patient is escalated to a coordinator immediately, independent of what the language model said.
- Chest pain with left-arm radiation → cardiac emergency
- Facial droop + arm weakness + speech difficulty → stroke
- Severe dyspnoea with severity ≥ 8 → respiratory emergency
- Major haemorrhage report → trauma escalation
- Loss of consciousness → immediate emergency dispatch
The full rule set is reviewed quarterly by our clinical advisory board and version-controlled in the repository alongside every change.
The intake ends. The brief begins.
By the time you join the consultation, your doctor has already read a structured one-page summary. They don't waste your first three minutes asking what they already know.
Urgency score 1 to 5
Combines severity, duration, trend, and risk factors. Used to prioritise the doctor queue.
Top 3 ICD-10 codes
Suggested differential, not a diagnosis. The doctor confirms, edits, or replaces in the SOAP note.
Red-flag warnings
If an emergency pattern matched, it appears at the top of the brief and the patient is escalated.
Allergy & meds context
Pre-loaded so the prescription writer's allergy gate is primed before the doctor reaches for a drug.
The same assistant, on the device you already have.
In Sub-Saharan Africa, 64% of people own a smartphone, and 36% don't. We refuse to design a healthcare platform that excludes the second group. The same intake state machine drives all four channels.
The fastest way to understand the Healthcare Assistant is to use it.
Run a self-guided 4-minute intake. You'll see exactly what your doctor sees: the urgency score, ICD-10 suggestions, and red-flag check.