Terms of Service

1. Who we are and what Health Hub does

Health Hub connects patients across Kenya, Uganda, and Ethiopia with licensed doctors through a conversational Healthcare Assistant, teleconsultation, and — when clinically indicated — coordinated physical care at specialist hospitals in India.

Health Hub is a care-coordination and teleconsultation platform. It is not itself a medical provider. Clinical decisions are made by the licensed practitioners you consult through the service.

2. Not for emergencies

Health Hub is not an emergency service. If you are experiencing a medical emergency — including chest pain, difficulty breathing, signs of stroke, severe bleeding, or thoughts of self-harm — call your local emergency number or go to the nearest hospital immediately.

3. Eligibility and accounts

You must be at least 18 years old, or use the platform under the supervision of a parent or guardian, to hold an account. You are responsible for keeping your login credentials secure and for activity under your account.

Doctors and partners may only consult or transact after completing verification. Doctors cannot provide consultations until their professional registration is verified.

4. The Healthcare Assistant

The Healthcare Assistant gathers your symptoms and history to prepare a structured summary for a clinician. It classifies, scores, and summarises — it does not diagnose or prescribe. A licensed doctor reviews your case before any clinical decision is made.

5. Payments and refunds

Consultation, referral-coordination, and partner-service fees are shown before you confirm. Payments are processed by our regional payment partners. Refund eligibility depends on the service and is described at the point of purchase.

6. Acceptable use

You agree not to misuse the platform, attempt to access data that isn't yours, impersonate others, or upload unlawful or harmful content. We may suspend accounts that breach these terms or that we reasonably believe put patient safety or data security at risk.

7. Changes to these terms

We may update these terms as the service evolves. We'll post the revised version here with a new effective date and, where the change is material, notify you in the app.

8. Contact

Questions about these terms? Reach us through our contact page or at hello@doctorji.net.