When local care isn't enough, you don't have to figure out India alone.
For surgical, specialist, and advanced-diagnostic cases that can't be handled in your region, Health Hub's hybrid AI + human coordinator model takes over. The AI prepares a complete case package for the receiving doctor. A coordinator, a real person you can reach by name, manages your hospital booking, flights, hotel, and paperwork. From referral to discharge, you have one point of contact.
Six structured steps. One coordinator. Zero guesswork.
Most medical-tourism agencies sell you flights and a hospital quote. We do the clinical work first, and the logistics second.
Doctor triggers a referral
During your teleconsult, the African doctor decides your case needs specialist care abroad. A single click creates the referral with your full clinical history.
- Reason coded: surgery · specialist · advanced diagnostics
- Urgency: standard · priority · emergency
AI prepares the case package
Within minutes, the AI assembles a structured file: history, diagnoses, vitals, labs, imaging, suggested specialty, and three matched hospitals ranked by clinical fit and pricing.
- Pre-searched flights from your nearest airport
- Pre-searched hotels near the matched hospitals
- Document checklist auto-generated
Coordinator calls you (within 4 hours)
A named human coordinator reviews your case, calls you in your preferred language, explains the options, and answers every question. They are your single point of contact for the entire journey.
- Calls in English, Swahili, French, or Amharic
- Available 24/7 for emergency cases
- WhatsApp-first, voice when needed
Booking confirmed
Once you consent, the coordinator confirms the hospital OPD slot, books your flight, books your hotel, and shares your structured case file with the receiving doctor in India, all from one screen.
- Hospital pre-quote and payment terms
- Travel itinerary in one PDF
- Visa documentation support
On the ground in India
The coordinator monitors your check-in, attends your OPD virtually if you want, and is on call throughout your stay. Translator support if your hospital language isn't yours.
- Real-time IPD updates to your family back home
- Daily check-ins via WhatsApp
- Emergency contact: the same coordinator, the same number
Back home, with follow-up included
Discharge summary loaded directly into your Health Hub record. Follow-up teleconsults with the Indian specialist are pre-scheduled. Local care continues seamlessly with your African doctor.
- No paper notes lost in transit
- Drug compatibility re-checked on your home formulary
- Outcome tracked in your health timeline
We are not a travel agent in a doctor's coat.
The typical India medical-tourism agency starts from a brochure. We start from your clinical file. That changes everything that comes after.
- Begins with a full structured clinical intake by your African doctor
- AI-prepared case package handed to the receiving doctor
- Same health record from first symptom to follow-up
- Coordinator is platform staff, accountable to you
- Allergy and drug-interaction checks across continents
- 4-hour SLA from referral to first patient contact
- Begins with a quote request and a brochure
- Patient re-explains their condition from scratch
- Records re-typed by hand, often with translation errors
- Commission-incentivised agent, often outside the country
- No clinical safety system between hospitals
- No SLA. First contact happens when it suits the agent
Hand-picked, JCI/NABH-accredited, and contracted on price.
We partner with established multi-specialty hospitals in four Indian cities. Every partner is JCI- or NABH-accredited, has dedicated international-patient desks, and is contractually committed to Health Hub patient SLAs and pricing transparency.
Partner hospital names disclosed upon referral. Patients are never funnelled to a single hospital. You are presented with three matched options and choose.
Why our SLA is 4 hours, and how we keep it.
The hardest moment for any family considering treatment abroad is the silence between “you need to go to India” and the first call from someone who can help. We compress that to four hours, and we treat an SLA breach as a P1 incident.
A countdown the coordinator can see
Every new referral appears in the coordinator queue with a live SLA timer. At T-1h, a push notification escalates. At T+0, the case escalates to Admin-HQ and a second coordinator takes over.
Independent audit
Every SLA breach is logged immutably. A weekly report goes to the medical advisory board. We publish aggregate metrics quarterly.
Capacity, not just commitment
Coordinator load is monitored hourly. New referrals are routed to the coordinator most likely to meet SLA, not just the next available one.
The next call you receive will be from someone who already knows your case.
If your African doctor refers you to India, your coordinator will be in touch within four hours, by name, in your language, with options ready.